With the growing importance of service in the process and packaging machinery industry, in this workshop we discuss the key role of the service employee visiting the customer. With the changing role of service, due to concentration of customers as well as further professionalizing, the pressure on this service employee is growing continuously. Customers tend to concentrate more on their main activities, they have more procedures and there is more and more pressure on efficiency. How to make use of his unique position of confidence with the customer, how to recognize opportunities and chances, the potential but also the pitfalls of technical advice, and the internal and external communication, all area’s which will be handled in detail during our practical workshop. Customer binding in optima forma combined with growing service turnover and profitability, a unique combination.

This workshop is fully based upon the daily reality of the service employee active in the field in the process and packaging machinery business. Developed by machine builders, for machine builders. With knowledge you can implement directly into practice. With this workshop, you will be up to speed with the latest trends and developments, but also with tips and tricks from the daily practice.

We offer both individual workshops, as well as a one year development program, where you will have access to our full program of 6 workshops. Within our development program, you can choose after the first year for an additional year with 6 additional workshops. For this development program, you can follow the development of your employees via a LMS (Learning Management System) system, following individual progress per subject per employee.